Privacy Policy

Who we are
Our website address is: https://smartoutdoorshelters.com.

Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with
If you request a password reset, your IP address will be included in the reset email.

How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent
Visitor comments may be checked through an automated spam detection service.

Privacy-Store

This sample language includes the basics around what personal data your store may be collecting, storing and sharing, as well as who may have access to that data. Depending on what settings are enabled and which additional plugins are used, the specific information shared by your store will vary. We recommend consulting with a lawyer when deciding what information to disclose on your privacy policy.

We collect information about you during the checkout process on our store.

What we collect and store
While you visit our site, we’ll track:

Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
We’ll also use cookies to keep track of cart contents while you’re browsing our site.

Note: you may want to further detail your cookie policy, and link to that section from here.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

Send you information about your account and order
Respond to your requests, including refunds and complaints
Process payments and prevent fraud
Set up your account for our store
Comply with any legal obligations we have, such as calculating taxes
Improve our store offerings
Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 2 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

Order information like what was purchased, when it was purchased and where it should be sent, and
Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.

What we share with others
In this section you should list who you’re sharing data with, and for what purpose. This could include, but may not be limited to, analytics, marketing, payment gateways, shipping providers, and third party embeds.

We share information with third parties who help us provide our orders and store services to you; for example —

Payments
In this subsection you should list which third party payment processors you’re using to take payments on your store since these may handle customer data. We’ve included PayPal as an example, but you should remove this if you’re not using PayPal.

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy for more details.

Global Terms of Sale & After-Sales Policy

1. Product & Shipping Terms

  • Oversized items shipped worldwide via logistics partners.
  • Shipping costs displayed at checkout are final. Regional restrictions may apply.
  • Force Majeure Clause: Delivery suspensions due to customs, geopolitical events, or natural disasters do not constitute seller liability. Orders ship when services resume. Buyer’s order confirmation constitutes acceptance of this term.
  • Standard delivery: Curbside drop-off only. In-home services require prior written agreement with additional fees.

2. Custom Product Policy

  • Strictly non-returnable/non-exchangeable except for verified manufacturing defects.
  • Buyer must confirm all specifications (dimensions/color/installation height) and secure property approvals before purchase. Seller assumes no responsibility for post-purchase modifications.

3. Delivery Protocol

  • Government-issued ID required for release (must match order details).
  • All re-delivery fees from incorrect/incomplete buyer information shall be fully borne by buyer.

4. Product Appearance

  • Minor color variations are normal and do not qualify for claims.
  • Product images (excluding concept renders) represent actual items after professional calibration.

5. Quality Assurance

  • All products undergo factory QC.
  • Buyer must inspect goods immediately upon delivery. Report missing/damaged items within 24 hours. Solutions provided at seller’s sole discretion.

6. Installation Services (Where Available)

  • Basic installation includes single technician visit to prepared level site only.
  • Excluded at seller’s discretion: Height work, modifications, site prep, or adverse conditions.
  • Secondary visits incur 100% buyer-paid fees.
  • No refunds for delays caused by weather, technician availability, or buyer unavailability.

7. Shipping Policy

  • “Free shipping” covers freight to designated hub only.
  • Refunds for logistics delays: Buyer pays 100% return freight + 30% order value (depreciation).
  • Damage resolution:
    • Cosmetic defects: Repair option at seller’s choice
    • Functional damage: Replacement after seller verification
    • Buyer-initiated returns: Minimum 30% depreciation fee
  • Wooden crating strongly advised for ocean shipments. Seller not liable for uncrated damage.

8. Technical Specifications

  • Retractable awnings: Actual length ≈15cm less than nominal size (e.g., 2m nominal = 1.85m actual).
  • Standard 5cm wall clearance. Weather seals available at buyer’s cost.

9. Warranty Terms

  • 1-year limited warranty (excludes regions without service infrastructure).
  • Void immediately if:
    • Product misuse/abuse
    • Unauthorized modifications
    • Natural wear (deformation/gaps/noise/aging)
  • Hardware failures: Replacement only if verified by seller.
  • Technician visits:
    • Warranty period: 50% buyer-paid fee
    • Post-warranty: 100% buyer responsibility
  • Software issues: Remote support only.

10. Refund Policy

  • Refunds considered only for seller-verified defects.
  • Buyer-initiated refunds incur:
    30-55% depreciation fee + 100% return shipping
    (Fee percentage at seller’s discretion based on product condition)

Final Provisions

Governing terms: Latest version at shensuopeng.com.

Seller retains exclusive interpretation rights for all policy terms.

Discrepancies between translations: English version prevails.

Supplemental Clause: Order Placement Acceptance
“By submitting an order, accessing product pages, or browsing this platform, the user (herein defined as buyer, consumer, purchaser, or visitor) is deemed to have fully acknowledged, understood, and irrevocably accepted all terms herein.”

Binding Acceptance
User engagement (including but not limited to order submission, website access, or product browsing) constitutes unconditional acceptance of:

  • All shipping liabilities
  • Non-returnable custom product policy
  • Depreciation fees and cost responsibilities
  • Warranty limitations and void conditions
  1. Expansive Definition – Covers all interactions (browsing → purchasing)
  2. Irrevocable Acceptance – “Deemed to have fully acknowledged” removes dispute avenues
  3. Activity Triggers – Explicitly lists:
    • Order submission
    • Website access
    • Product browsing
  4. User Categories – Legally binds:
    • Buyers
    • Consumers
    • Purchasers
    • Casual visitors
  5. Strengthened Legal Presumption – “Unconditionally accepted” prevents “I didn’t read” defenses

Sample Placement in Full Policy:

Section 1.5: Implicit Agreement
Any platform interaction – including order placement, page visits, or content browsing – shall constitute the user’s (Buyer/Consumer/Purchaser/Visitor) binding acceptance of all terms herein. This acceptance is final and non-retractable.